Introduction
This Privacy Policy describes how United Water Restoration Group of Ascension Parish (“Company,” “we,” “us,” or “our”) collects, uses, and protects personal information provided by users of our website and communication services, including SMS messaging.
We are committed to protecting your privacy and handling your personal information in a responsible and transparent manner.
Information We Collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Mailing address
- Mobile phone number
Information may be collected through website forms, phone calls, email communications, service requests, or other interactions with our team. We may also use third-party platforms to manage inquiries, scheduling, and customer communication.
We collect information only with your consent and for the purposes outlined in this policy.
Use of Information
The information we collect may be used to:
- Respond to inquiries and service requests
- Provide residential and commercial restoration services
- Communicate scheduling updates, service notifications, and project-related information
- Improve our services and overall customer experience
We do not sell or rent your personal information. Information may be shared only as necessary to provide services, comply with legal obligations, or as otherwise permitted by law.
SMS Communications
By opting into SMS communications from United Water Restoration Group of Ascension Parish, you consent to receive text messages related to service updates, scheduling, and account-related notifications.
SMS Data Collection
When you opt in, we may collect your name, email address, mailing address, and mobile phone number through our website, service agreements, or other communication channels.
SMS Data Usage
Your information is used solely for sending service-related communications. Message frequency may vary depending on your interaction with our services.
Message & Data Rates
Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving messages, depending on your plan.
Opt-Out & Help
You may opt out of SMS communications at any time by replying STOP or UNSUBSCRIBE, or by contacting us directly.
After opting out, you will receive a final confirmation message, and your number will be removed from future messaging within a reasonable timeframe.
You may reply HELP at any time for assistance. You will receive a response with contact information for support.
Contact for SMS Support
Phone: (225) 350-5400
Email: khathaway@unitedwrg.com
Non-Sharing of Mobile Information
Mobile phone numbers collected for SMS communications will not be sold, rented, or shared with third parties for marketing purposes.
Data Protection
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, or disclosure.
While we take data security seriously, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including providing services and maintaining communication preferences.
You may request deletion of your personal information at any time by contacting us using the information below.
User Rights
You have the right to request access to, correction of, or deletion of your personal information. Requests may be submitted using the contact information provided below.
Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us:
- Email: khathaway@unitedwrg.com
- Address: 42179 Jessie Road, Prairieville, LA 70769
- Phone: (225) 350-5400
Governing Law
This Privacy Policy is governed by the laws of the State of Louisiana.